Resident E-mail Update

Dwayne — Mon, 12 Apr 2010 16:20:01 +0000

For those resident that are on the resident internet service and have decided to stay with the resident email address, @wesleyresident.org or @wesres.org, the list of names has been turned into Seanet. Once Seanet has created the accounts we will then contact the residents to help them setup their account. If you have any questions please contact the Helpdesk at 206-870-1218. Thanks Dwayne

IT Help Desk

Dwayne — Fri, 05 Mar 2010 17:23:00 +0000

A Help Desk has been established in an effort to provide better service to the Residents and Employees of Wesley Homes. The telephone number for the Help Desk is; 206-870-1218.
All computer and telephone related issues will be called in to the Help Desk. When a call comes in the technician will first attempt to resolve the issue, if the technician cannot resolve the issue; then a ticket (work order) will be issued, the caller will be given a ticket number which will be used to track the work order, and the ticket will be assigned to a technician.
The hours of operations for the help desk is; Monday – Friday, 8:00 am to 5:30 pm. After hours and weekends, you may call the help desk number and leave a message. If the problem has to do with failure or outages of resident internet, network for employees or telephone service; please call the Terrace Front Desk, in Des Moines or Lea Hill’s Front Desk. The front desk will contact the on-call technician. All other service request will be responded to during normal help desk hours of operation. This will be effective as of 3/8/10.

A Retirement Resources Blog for Seniors and Retirees - HOME » Resident Internet Service

Resident E-mail Update

IT Help Desk